At x11com, your privacy is taken seriously. This Privacy Policy explains exactly what personal information x11com collects from Pakistani players, how it is used, who it is shared with, and what rights you hold over your own data. We are committed to transparency and data security across every interaction you have with the x11com platform.
This Privacy Policy ("Policy") describes how x11com ("x11com", "we", "us", "our") collects, processes, stores, and shares personal information about individuals ("you", "User", "Player") who access or use the x11com website, mobile-optimised platform, or any related services available at x11com.com. x11com is Pakistan's premier online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.
By registering an account on x11com, depositing funds, or using any feature of the platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue your use of x11com immediately and contact our support team to arrange account closure.
Your Data, Your Rights: x11com is committed to upholding your data rights. You have the right to access, correct, port, and request deletion of your personal data, subject to x11com's legal obligations under applicable gaming and anti-money laundering regulations. Requests can be submitted to [email protected].
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21+ Only
x11com is strictly for players aged 21 and above. We do not knowingly collect or process data from persons under this age. If you are under 21, please leave immediately.
Our Commitments
x11com's approach to privacy is built on six core commitments that govern every aspect of how player data is handled across the platform.
All data transmitted between your device and x11com's servers is protected by TLS 1.3 encryption. Your login credentials, payment details, and personal information travel exclusively over secured, encrypted channels — no plain-text transmission, ever.
x11com collects only the data that is strictly necessary for account operation, KYC verification, payment processing, and regulatory compliance. We do not build advertising profiles, sell data to third parties, or collect information beyond what this Policy describes.
x11com does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your data is used solely to operate and improve the x11com platform for your benefit.
Personal data and KYC documents are stored in access-controlled, encrypted data centres. Access to player data within x11com's internal systems is restricted to authorised personnel only, with full audit logging of all data access events.
You retain meaningful control over your data. x11com provides a straightforward process for accessing, correcting, or requesting deletion of your personal information. Data rights requests are handled within 30 days of receipt, with no fees charged.
In the unlikely event of a data breach affecting your personal information, x11com will notify affected players promptly and take immediate remedial action. We follow responsible disclosure practices aligned with international data protection standards.
x11com collects the following categories of personal data from users of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | KYC, age verification, regulatory compliance |
| Contact Data | Email address, mobile number (Jazz/Telenor/Zong/Ufone), city of residence | Account communication, support, notifications |
| Financial Data | JazzCash/EasyPaisa account number, HBL/UBL/Meezan Bank details, transaction history | Deposit processing, withdrawal settlement, AML compliance |
| Verification Documents | CNIC scan (front & back), proof of address, selfie with CNIC | Identity verification, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, session duration, features accessed | Responsible gaming monitoring, platform improvement |
| Communications Data | Live chat transcripts, support emails, complaint records | Dispute resolution, service improvement, legal records |
x11com does not collect sensitive personal data such as biometric data (beyond selfie verification for KYC), racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
2.1 Direct Collection: The majority of personal data x11com holds is provided directly by you during the registration process, KYC verification, payment transactions, customer support interactions, and promotional opt-ins. This data is provided knowingly and voluntarily.
2.2 Automated Collection: When you access x11com, our systems automatically collect technical data including your IP address, device identifiers, browser type and version, operating system, referring URLs, and interaction logs. This is standard practice across all online platforms and is used for security and performance purposes.
2.3 Cookies and Tracking Technologies: x11com uses first-party cookies and similar technologies to maintain session state, remember your preferences, and analyse platform usage. Full details are provided in Section 9 (Cookies Policy) of this document.
2.4 Third-Party Sources: In limited circumstances, x11com may receive data about you from third-party sources, including: (a) identity verification service providers used to cross-reference CNIC details; (b) fraud prevention databases; (c) payment processors including JazzCash and EasyPaisa for transaction verification purposes. Data received from third parties is handled in accordance with this Policy.
3.1 x11com uses your personal data for the following purposes:
3.2 x11com does not use personal data for automated decision-making processes that produce legal or similarly significant effects on users, except where automated systems are used as a first step in fraud detection — in all such cases, human review is conducted before any account action is taken.
4.1 x11com processes your personal data under the following legal bases:
4.2 Where processing is based on consent, withdrawal of that consent will not affect your ability to continue using the x11com platform for gaming and betting purposes.
5.1 x11com does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances:
No Cross-Border Data Sale: x11com will never transfer your personal data to international third parties for commercial exploitation. Any cross-border transfers that do occur — such as to licensing authorities — are governed by appropriate safeguards and are limited to what is legally required.
6.1 x11com implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
6.2 Despite these measures, no online platform can guarantee absolute security. x11com encourages players to use strong, unique passwords for their x11com accounts, enable two-factor authentication where available, and to contact support immediately if they suspect unauthorised access to their account.
6.3 In the event of a data breach that poses a risk to your rights and freedoms, x11com will notify affected players without undue delay via the email address registered to their x11com account, describing the nature of the breach, the data affected, and the steps x11com is taking in response.
7.1 x11com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML regulatory obligation |
| KYC documents (CNIC, selfies) | Duration of account + 5 years post-closure | Gaming licence compliance |
| Transaction records | 7 years from transaction date | Financial regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent withdrawn + 3 years | Legal proof of consent |
| Technical / log data | 13 months from collection | Security monitoring / fraud detection |
| Self-exclusion records | Minimum 7 years from exclusion date | Responsible gaming / regulatory requirement |
7.2 Where data is retained solely to satisfy legal obligations after account closure, that data is archived in a restricted-access environment and is not used for any active processing purpose.
8.1 As a data subject, you have the following rights in relation to your personal data held by x11com. All rights requests should be submitted in writing to [email protected] with "Data Rights Request" in the subject line. x11com will respond within 30 days of receipt.
Player Data Rights
x11com recognises and upholds the following data rights for all registered players. These rights apply to all personal data x11com holds about you, subject to applicable legal limitations.
Request a copy of all personal data x11com holds about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your x11com account profile.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Request that x11com restricts processing of your data while a rectification or objection request is being assessed.
Receive a structured, machine-readable copy of personal data you have provided to x11com, for transfer to another service.
Object to processing of your data based on legitimate interests, including direct marketing and profiling activities.
9.1 x11com uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns. The following categories of cookies are used:
9.2 x11com does not use third-party advertising cookies or tracking pixels from external ad networks. No behavioural advertising profiles are built from your x11com activity.
9.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair platform functionality. For analytical and functional cookies, you may opt out via the cookie preference panel accessible from the platform footer.
9.4 Cookies set by x11com are first-party cookies served from the x11com.com domain. Session cookies expire when you close your browser; persistent cookies have a maximum lifespan of 13 months from the date of setting.
Strict 21+ Policy: x11com is strictly an adult platform. Persons under the age of 21 are prohibited from registering, playing, or depositing on x11com. If you are under 21, you must leave this platform immediately.
10.1 x11com does not knowingly collect or process personal data from persons under the age of 21. Age verification is a mandatory step in the x11com registration process. All players are required to submit valid CNIC documentation confirming they are 21 years of age or older before a fully verified account is activated.
10.2 Where x11com becomes aware or has reasonable grounds to suspect that a registered user is under 21 years of age, the account will be immediately suspended pending verification. Any deposits made during a period of underage access will be returned, and the account will be permanently closed.
10.3 If you are a parent or guardian and believe that a person under 21 in your household has registered or is using an x11com account, please contact us immediately at [email protected] with the subject line "Underage Account Report". x11com will investigate and act on all such reports promptly.
10.4 x11com strongly recommends that parents and guardians use parental control software to prevent access to gambling websites for minors sharing household devices or internet connections. Resources are available through x11com's Responsible Gaming page.
11.1 x11com reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to x11com's data practices, regulatory requirements from our gaming licence authority, or improvements to how we describe our existing practices.
11.2 When material changes are made to this Policy, x11com will notify registered players via email to the address registered with their account, and will display a prominent notice on the x11com platform for a minimum of 30 days following the update. The "Last Updated" date at the top of this document will be revised accordingly.
11.3 Continued use of the x11com platform following notification of Policy changes constitutes acceptance of the revised Policy. If you do not accept the changes, you must cease using the platform and contact support to arrange account closure and withdrawal of any remaining balance.
11.4 Previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].
12.1 For any questions, concerns, or requests relating to this Privacy Policy or x11com's handling of your personal data, please contact our Privacy team:
x11com Privacy Team
Email: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: Within 30 calendar days of receipt
12.2 x11com's support team is available daily from 9am to 2am PKT. For urgent data security concerns such as suspected unauthorised access to your account, please use the Live Chat feature available in-platform for the fastest response.
12.3 If you are not satisfied with x11com's response to a data rights request or privacy complaint, you have the right to escalate the matter to x11com's gaming licence supervisory authority. Details of the relevant regulatory body are available on request from our support team.
12.4 x11com is committed to resolving all privacy complaints fairly and promptly. We treat every data rights request with the seriousness it deserves and aim to exceed the minimum response standards required under applicable data protection frameworks.